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Policies and Procedures
RENEW A La Carte


The RENEW Program A La Carte has been launched by Sarasota Memorial Health Care System (“SMHCS”) as an opportunity for SMHCS employees, SMHCS employees’ family members, and Sarasota community members to receive health and wellness coaching. Participation is completely voluntary and, if an SMHCS employee, is unrelated to employment.

1. Payment Policy

The RENEW Program A La Carte requires a complete payment prior to services rendered in order to hold your appointment.

Fees charged are a reflection of the individualized and thoughtful care that each participant receives through the RENEW Program A La Carte coaching so they may achieve the most optimal outcomes. Refunds will not be provided for services rendered.

2. Appointment Scheduling

You will meet with a RENEW Wellness Coach for the 30-minute coaching appointment(s) at a pre-arranged time. Format will be Zoom video conferencing. If you would like to meet via phone, email, or text it must be arranged ahead of time.


If you are unable to keep your appointment, you will provide at least 24 hours notice. You may request to change your appointment by contacting your Wellness Coach, but another time slot that week is not guaranteed. If you are less than 10 minutes late, the appointment will occur but will still end at the scheduled time. Any late arrival greater than 10 minutes is considered a no-show. Please note this is not a cause for refund.

3. Confidentiality

SMHCS will comply with all applicable laws and professional standards concerning the privacy and confidentiality of personal health information collected with respect to program participation.  SMHCS will not sell or otherwise use any information shared with the Program except for RENEW Program A La Carte purposes.

By participating in the RENEW Program A La Carte you acknowledge that your identity and the content shared in the Program will not be shared beyond the Program team members, except where disclosure is required or permitted by law.


Even with SMHCS’s best efforts, please be aware that online communications can be intercepted in transmission or misdirected and could be accessed by a third party, and SMHCS cannot guarantee the privacy or confidentiality of such online communications. By accepting these terms, you agree to participate in these online appointments and you understand that such information may be subject to re-disclosure through no fault of SMHCS.


4. Program Materials

Participants are strictly prohibited from any unauthorized use of RENEW Program A La Carte materials. SMHCS reserves all rights to the RENEW Program A La Carte materials and its contents.

5. Additional Limitations

The purpose of the RENEW A La Carte coaching is to improve the overall health, vitality, and well-being of the participant through informational and educational purposes only. It is not intended as a substitute for professional medical advice, care, diagnosis, or treatment.

While people generally experience greater health and wellness as a result of embracing a healthier attitude, lifestyle, and diet, the RENEW Program A La Carte does not promise or guarantee protection from future illness.


To reduce and avoid injury, please check with your physician or health care provider before beginning any fitness or wellness program.  Do not start a fitness or wellness program if your physician or healthcare provider advises against it. SMHCS will not be responsible or liable for any injury or harm sustained in connection with your participation in the RENEW Program A La Carte or use of RENEW Program A La Carte materials. 

6. Consent

You have read this Participant Responsibilities form in its entirety, and you understand your responsibility in the RENEW Program A La Carte in which you will be engaged. You accept the risks, rules, and guidelines set forth. You have the right to decline to participate or to withdraw your consent at any point. By submitting this form, you agree to comply with its terms.

If you have any questions, please contact us.

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